Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping timeframe for new orders?
Orders are typically processed within 24-48 hours. Depending on your location, standard shipping takes 3-7 business days, while express options are available at checkout for faster delivery.
How do I return a product that doesn't fit?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Do your skis come with a manufacturer warranty?
Yes, all our hardware products are covered by a 2-year limited warranty against manufacturing defects. This does not cover damage resulting from impact, normal wear and tear, or improper mounting.
Can I track my shipment in real-time?
Once your order leaves our warehouse, you will receive an automated email containing a tracking link and a unique number to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.
How do I choose the right ski length for my ability?
We provide a comprehensive sizing guide on every product page. Generally, we recommend choosing a length that reaches between your chin and the top of your head, depending on your weight and skiing style.